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Membership Agreement
The party with whom you will enter into an agreement for membership of www.vitalyglobal.com (“Site”), whether over the internet or through our application installed on your mobile device, is Vitaly Global Vitamin Gıda Takviyeleri ve Kozmetik Ticaret Anonim Şirketi (“our Company”).
Our contact details are as follows:
Address: İçerenköy Mah. Umut Sk. No:10-12 Quick Tower Kat:16 Ataşehir/İstanbul
E-mail: iletisim@vitalyglobal.com
Website: www.vitalyglobal.com
Mersis No: 0925-1331-2630-0001
Our Company is a member of the Istanbul Chamber of Commerce (İTO); you can find İTO’s professional rules of conduct at www.ito.org.tr or by calling 444 0 486.
1. Establishment of Membership
To conclude this Membership Agreement, it is sufficient to enter your e-mail address in the relevant field and complete the membership process by entering the one-time verification code sent to you. We particularly ask that you enter your e-mail address accurately, completely and up to date. After the membership process is completed, you can update your account information from the "My Account" section or contact us via our support e-mail address.
Completing the membership means that you approve this Membership Agreement. Your consent to receive commercial electronic messages is a separate transaction independent of the membership approval, and is obtained through a separate, unticked checkbox on the membership screen (see Article 4). Not giving this consent does not prevent the establishment of your membership.
2. Termination and Suspension of Membership
You may terminate your membership at any time, without giving any reason and without paying any penalty, by notifying our Company verbally or in writing through the contact channels specified above.
Our Company, on the other hand, may suspend or terminate your membership only in the following cases and only to the extent required by the situation:
- a) Breach of this Membership Agreement or the Site terms of use,
- b) It is determined that the information provided during membership is untrue, incomplete or misleading,
- c) The Site is used in a manner that is unlawful, infringes the rights of third parties or our Company, or endangers the security/operation of the Site,
- d) The applicable legislation or decisions of competent authorities require the termination or suspension of the membership,
- e) The membership service is discontinued entirely for technical or commercial reasons.
In these cases, to the extent permitted by the nature of the action, efforts will be made to notify you before the suspension or termination of the membership and, where possible, to grant a reasonable period to remedy the breach. Termination of membership does not eliminate the rights and obligations that have arisen between the parties up to that date.
3. Confidentiality, Protection of Personal Data and Security
With regard to the confidentiality, protection, storage, processing-use and destruction of member-customer information at our Company and on our Site, as well as commercial electronic communications and other matters, the applicable Privacy Policy, KVKK (Personal Data Protection Law) Information Notice, Cookie Information Notice and Terms of Use shall apply.
The necessary measures for the security of information and transactions provided by members have been taken in the systems and internet infrastructure by our Company or the relevant institution, according to the nature of the information and transaction. When you use our Site, all credit card transactions and approvals are carried out online between you and the relevant Bank and similar Card Institutions, independently of our Company (information such as credit card passwords is neither seen nor recorded by our Company).
Information entered on our Site for the purposes of membership, purchasing products/services and updating information, as well as sensitive confidential information relating to credit and debit cards, cannot be viewed by other internet users. Information belonging to our members may be disclosed to authorized institutions within the scope of our responsibilities stipulated by legal regulations.
4. Commercial Electronic Messages
The sending of commercial electronic messages to you for e-newsletter, campaign or promotional purposes is subject to your explicit consent pursuant to Law No. 6563 on the Regulation of Electronic Commerce. This consent is obtained separately from the membership approval, through a separate, unticked checkbox on the membership screen.
After giving your consent, you may stop these messages at any time by using the “reject/unsubscribe” link in the messages, by sending a notification to iletisim@vitalyglobal.com, or by exercising your right to reject via the Message Management System (İYS). Your rejection notice will be processed for the relevant communication channels within the maximum legal period; information messages that are mandatory under the legislation will continue in any case.
Our members may at any time remove cookies and/or stop notifications through the operating system and/or internet browser settings of their computers and mobile devices. Members who have stopped commercial electronic messages for any communication channel by changing their communication preferences, and who later set a communication preference again from the membership page, will continue to receive commercial electronic messages based on the relevant consent until they change their preferences again or duly submit a rejection notice.
5. Declaration and Acceptance
The Member who approves this Agreement by entering the information requested in the Membership Information on our Site declares and accepts that, in addition to having previously seen and reviewed the information provided on our Site (or its mobile application) regarding personal data processing and membership/customer services, they have read and understood all the information and terms written in these notices and in the agreement, that they will comply fully and on time with all obligations on their part, and that they will likewise bear the relevant rights and responsibilities.
6. Third-Party Sites and Intellectual Property
Other sites accessed from our Site are subject to their own privacy-security policies and terms of use; our Company is not responsible for any disputes, material or moral damages and losses that may arise from websites accessed to view advertisements, banners or content or for any other purpose, from any notifications received from them and from the use of information by mobile applications, nor from the ethical principles, privacy-security principles, personal data retention and destruction policies, service quality, terms of use and other practices of these sites.
All intellectual-industrial property rights and ownership rights regarding all information and content related to our Site, and their arrangement, revision and partial/full use, belong to our Company, except for those belonging to third parties under our Company’s agreements.
Members are responsible for the decisions they make based on the information they obtain from our Site or from other linked sites/mobile applications/notifications, and on the information, promotions and advertisements provided to them, as well as for all transactions and actions they carry out accordingly and their consequences.
7. Sales Transactions and Distance Selling
If a member purchases a product/service as a result of being informed and/or of the communications, notices, promotions and advertisements provided to them, such transaction is separately subject to a distance sales contract to be concluded with the seller in accordance with legal procedures. For each purchase, the terms of the Preliminary Information Form and the Distance Sales Contract that you will see during the transaction, as well as the Shipping and Return Conditions, will apply. Exceptions regarding the right of withdrawal for food supplement products are separately regulated in the Shipping and Return Conditions within the framework of the provisions of the Regulation on Distance Contracts.
Our Company reserves the right to make any changes it may deem necessary regarding the above matters and the products, services and opportunities it will offer to its members; these changes take effect from the moment they are announced by our Company on the Site/mobile application or by other appropriate methods; all campaigns are subject to their announced terms.
8. Requests and Complaints
You may consult our Company for additional information on all these matters. Our members may submit their requests and complaints to our Company through the following communication channels:
Address: İçerenköy Mah. Umut Sk. No:10-12 Quick Tower Kat:16 Ataşehir/İstanbul
E-mail: iletisim@vitalyglobal.com
Website: www.vitalyglobal.com
Mersis No: 0925-1331-2630-0001
We are pleased to respond to our members’ legitimate requests and complaints and all kinds of applications. If this is not possible, within the legal monetary limits, you may apply to the Provincial and District Consumer Arbitration Committees and Consumer Courts in your place of residence.