Frequently Asked Questions

You don't need to create a traditional membership at Vitaly Global. Just enter your email address and access your customer account with the one-time verification code we send you, or use your Google account.

Enter your email address and sign in with the one-time verification code we send you. There's no password to create or remember.

First, make sure you entered your email address correctly and check your junk/spam folder. If the code still hasn't arrived, you can request a new one. If the problem persists, you can contact the Vitaly Global support team.

Yes. You can also sign in to your Vitaly Global customer account using your Google account.

Once signed in, you can view your saved details and update any editable information under “My Account”.

Once signed in, you can add, edit or delete your delivery addresses under “My Account”.

Once you've signed in to your customer account with your email address, you can view your past and current orders under “My Orders”.

You can view your favourite products by clicking the heart icon at the top of the site, or under “My Favourites” once signed in.

Once signed in, you can view and update your marketing and communication preferences under “My Account”.

To close your account or make a request about your personal data, you can contact Vitaly Global. Your requests are processed in accordance with the applicable personal data protection legislation.